Job Description

Branch Manager

Under the direction of the Senior Vice President Retail Banking manages a branch office and is responsible for delivering all Bank products and services including supervising staff, ensuring compliance with Bank policies and procedures, developing new business, ensuring exceptional customer service and retention of existing customers and staff training. Manages all aspects of daily branch activities including operations, policy and procedures, security and compliance.

Principal Responsibilities

Exercises usual authority of a manager regarding hiring, staffing, performance appraisal, promotions and salary recommendations. Cross trains and coaches staff. Manages new and existing customer relationships through direct contact or by telephone. Performs administrative duties necessary to open, transfer, change or close deposit accounts, checking accounts or IRAs. Resolves customer questions, complaints and problems. Performs facilities management functions for the branch including ensuring the maintenance and functioning of equipment, lighting, alarms entry keys, outdoor grounds, ATM and signage. Develops new business opportunities and manages, retains and strengthens customer ties to the Bank through participating in community and civic organizations and activities. Makes customer calls with commercial loan officers to sell additional products and services and manage account relationships. Responds to and processes loan request including interviewing applicants, closing and disbursing funds. Acts as liaison between customer and loan department and responds to customer inquiries regarding products and rates.

Education/Experience

Bachelor’s degree equivalency required with 1 to 4 years of relevant experience in retail banking. Strong working knowledge of accounting, selling, customer service basics, compliance and consumer credit analysis.Requires good supervisory, decision-making and communications skills. PC skills including Microsoft Word, Excel and Outlook. Requires Notary and SBLI certifications.

Initiative

This position performs a wide variety of duties ranging from supervising the daily operations of the branch to business development, civic and community affairs participation, loan/mortgage processing, branch facility maintenance and staff training and development. The position requires a thorough knowledge of Bank policies and procedures relating to every department of the Bank including bank operations, mortgages and loans, IRAs, human resources, accounting including CRA, privacy, Regs EE and CC, robbery and security and dual control.  The position must assess branch needs and recommend sales goals, new policies and procedures and arrange for necessary building maintenance.  The position works independently with guidance from manager on matters requiring clarification, interpretation or exception to organizational policies. 

Responsibility

This position has a high level of access to organizational information including the strategic plan, customer information and employee records. Within the Bank the position has frequent contact at all levels with branch staff, bank operations and MIS to exchange routine and technical information and to provide problem resolution, direction and leadership. External contacts are with customers and civic and community leaders to sell and promote the Bank’s products and services.  

Supervision

Directly supervises 2-3; total supervised 10-11. The position has responsibility for assigning, reviewing and checking work for both quality and quantity and overseeing work of employees performing work that varies from routine to diversified and somewhat technical.

Position Conditions

Normal. On call duty for alarms.