Frequently Asked Questions

With many branch offices and ATMs located throughout central Connecticut, we're always close by. Check out our Branch Locator to find your nearest branch or ATM, and our hours of operation.

Call us at 860-676-4600 or toll-free at 877-376-2265. Our business hours are Monday through Wednesday 8:00 am - 6:00 pm, Thursday and Friday 8:00 am - 7:00 pm, and Saturday 8:30 am - 3:00 pm.

The routing and transit number for Farmington Bank is 211170347.

Yes. When using your MasterCard® "debit" option with the PIN, the funds are immediately posted to your Pending Transactions and deducted from your Available Balance. Using your "credit" option and your signature, the transactions may take several business days to be posted to your account.

Farmington Bank will observe the following holidays in 2013. Our branch offices will be closed on these days; however, you can use any of our conveniently located ATMs, and our online and mobile banking services are available to you 24/7. Learn more about online and mobile banking. 

• Comma Separated File (.csv)
• Quicken Interchange Format (.qif) - Intuit Quicken™
• Open Financial Exchange (.ofx) - Microsoft Money™
• Intuit's Interchange Format (.iff) - IntuitsQuickBooks™

Click the "Export" button to complete the process. Not signed up for Online Banking? Enroll Now.

Farmington Bank uses a technology called Secure Socket Layers (SSL) to scramble the information that you send us. This technology protects the information you submit or receive through Farmington Bank Online Banking.

Farmington Bank also uses firewalls to limit entry by anyone without proper authorization. A firewall is a security device that regulates the information transferred in and out of a network. The firewall is designed to make sure that communications only occur between approved individuals.

Encryption is a method of scrambling information transmitted over the Internet to protect the users privacy and security. 128-bit encryption is the highest form of encryption available commercially for the Internet today.

Contact Farmington Bank’sCall Center at 860-676-4600 or toll-free at 877-376-2265 immediately.

If your mobile device is lost or stolen and you utilize our mobile banking service, call us at 860-676-4600 or toll-free 877-376-2265 Monday through Wednesday 8 am to 6 pm, Thursday and Friday 8 am to 7 pm, or Saturday 8:30 am  to 3 pm.

Conatct Farmington Bank’s Call Center at 860-676-4600 or toll free at 877-376-2265, or send an email to info@farmingtonbankct.com.

Information security is the practice of preventing and detecting unauthorized use of your information. Prevention measures help you to stop unauthorized users from accessing your information. Detection helps you determine whether someone accessed your information and how they accessed it (i.e., through email or the Internet).

Many individuals now use computers to perform sensitive transactions. Although you may not consider your activities sensitive or the information stored on your computer confidential, individuals with malicious intent do.

Malicious individuals (also referred to as hackers, attackers or crackers) do not care about your identity. Their motives for breaking into your computer can vary, but they generally fall into the following categories:

• Money
• Industrial Espionage
• Cyber Warfare
• For Fun

Software vulnerabilities are discovered daily. If you do not fix these vulnerabilities by applying the latest software patches, they will provide malicious individuals with an avenue to break into your computer. When vulnerabilities are discovered, software vendors usually develop patches to fix the vulnerabilities. However, it is up to you to obtain and install the patches, or correctly configure the software to operate securely.

Secure login uses multifactor authentication to help protect you against identity theft and fraud. It allows you to register computers that you frequently use to access your bank account online. If you attempt to log in to your online account from an unregistered computer, you will have to undergo further authentication steps before accessing your bank account. This prevents attackers from using just your access ID and password to access your information.

Farmington Bank uses Macromedia Flash Objects to register your computer for online banking. Flash Objects store data on your computer-which is used to authenticate your identity.

• Trojan horse programs - Trojan horse programs are a common way for attackers to trick you (sometimes referred to as "social engineering") into installing "back door" programs. These can allow intruders easy access to your computer without your knowledge, change your system configurations, or infect your computer with a computer virus.

• Mobile code (Java, JavaScript, and ActiveX) - These are programming languages that let web developers write code that is executed by your web browser. Although the code is generally useful, it can be used by intruders to gather information (such as which websites you visit) or to run malicious code on your computer. It is possible to disable Java, JavaScript, and ActiveX in your web browser. We recommend that you do so if you are browsing websites that you are not familiar with or do not trust. Also be aware of the risks involved in the use of mobile code within email programs. Many email programs use the same code as web browsers to display HTML. Thus, vulnerabilities that affect Java, JavaScript, and ActiveX are often applicable to email as well as web pages.
• Cross-site scripting - A malicious web developer may attach a script to something sent to a website, such as a URL, an element in a form, or a database inquiry. Later, when the website responds to you, the malicious script is transferred to your browser. You can potentially expose your web browser to malicious scripts by following links in web pages, email messages, or newsgroup postings without knowing what they link to, using interactive forms on an untrustworthy site, or viewing online discussion groups, forums, or other dynamically generated pages where users can post text containing HTML tags.
• Email spoofing - Email spoofing is when an email message appears to have originated from one source when it actually was sent from another source. Email spoofing is often an attempt to trick the user into making a damaging statement or releasing sensitive information (such as passwords).

Phishing is a method by which an attacker tries to acquire sensitive information by posing as a legitimate entity. The purposes vary, but they usually aid in identity theft and social engineering. Phishing generally takes the form of an email.

• Update web browsers and enable security features.
• Install Antimalware software and ensure that your firewall is turned on.
• Protect personal information by looking for encrypted web pages. Encrypted web pages should have a web address that begins with “https” and a padlock icon in the internet browser’s status bar (this location will vary by browser type).
• Beware of instant message links and email attachments.
• Be suspicious of Internet downloads. If anything seems too good to be true, it probably is.
• Log in to your online accounts regularly and check for suspicious activity.
• Tear up and shred credit offers, ATM receipts and other types of sensitive information.
• Sign up for electronic statements to stop receiving paper statements via regular mail.

Online Banking allows you to conduct your financial transactions on Farmington Bank’s secure website anytime, anywhere. You must register for the service, and set up an Access ID and Password which you will use to sign in each time you visit the Online Banking site. With just a few clicks you can monitor account activity, view balances, make payments, transfer funds and confirm deposits and more. It’s easy, quick, convenient and free. 

Farmington Bank Online Banking allows you to:

• Check your balance(s)
• Transfer funds electronically between accounts
• Review statements and other account information
• View your check images
• Place a stop payment on any check you wrote from your Farmington Bank account (with the exception of online bill payments)
• Download information to a personal finance software program such as Quicken™ or Microsoft Money™
• Enroll for Farmington Bank Bill Pay

Farmington Bank Online Banking is a free service. There is no charge.

You can read the full terms and conditions in the Farmington Bank Online Banking Agreement and Electronic Funds Transfer (EFT) disclosure.

After you enter your Access ID, you will be prompted to enter your Password on the next screen. This is to ensure the privacy and security of your personal information.

Call us at 860-676-4600 or toll-free 877-376-2265, or email us at info@farmingtonbankct.com for Call Center assistance.

Enter your Access ID on the homepage and click "Login." Once you arrive on the Online Banking log in screen, select Forgot Password. For your security, your Online Banking access will be blocked after three unsuccessful access attempts. To unblock access, or to request a new PIN for Online Banking, call us at 860-676-4600 or toll-free 877-376-2265.

You must have a Farmington Bank account and a computer with Internet access. If you are not currently a customer, you can open a checking account online or by visiting one of our local branch offices. Find a Branch 

Before you begin, your browser must meet certain requirements:

• You must have 128-bit encryption. 128-bit encryption is the scrambling of information transmitted over the Internet, ensuring privacy and confidentiality. This is to ensure the security of your personal financial data.
• To get the most out of the Online Banking experience, the minimum requirements are Microsoft Internet Explorer 5.5, service pack 2 (Windows), or Internet Explorer 5.5 (Macintosh), or Netscape Navigator 6.2 or higher.
• Your screen resolution should be set to 800 x 600 resolution for the best viewing of Farmington Bank Online Banking.

To sign up for Farmington Bank Online Banking simply log on to farmingtonbankct.com and click on the First Time User link. Read through the Farmington Bank Online Banking agreement and Electronic Funds Transfer (EFT) Disclosure, and click "I Accept." Fill out the information on the screen completely. All fields marked with an * are required. If you wish to enroll for our Farmington Bank Bill Pay feature, simply indicate this with a "Yes" at the bottom of the screen.

Once you've enrolled for Online Banking, click on the Login button on the homepage of farmingtonbankct.com and enter your Access ID and Password. You will be asked to change both your Access ID and Password immediately after registering.

Online Banking is available 24 hours a day, 7 days a week.

On average, it should take between ten to fifteen minutes. To make the process go faster, you and your co-applicant (if applicable) might want to have some specific information on hand before you begin the online application such as:

• Social Security number
• Connecticut driver’s license number
• Employer’s address and phone number
• Account information for the account from which you will fund your new account. Please note: this account must be in your name.

In addition, we will ask you a few questions taken from your credit report to validate your identity, but rest assured that you do not need to have a copy of it with you to complete the application.

Finally, knowing what type of checking account you wish to open before you begin the application process will also make the process go faster.

Some fields are required because it is basic information needed to complete the checking account application, and much of it is information you already supply for other purposes. The US Patriot Act and other Federal laws require us to gather information that will validate an applicant’s identity.

We are required by federal and state law to make you aware of your consumer rights and any fees that your banking activities may incur.  The acceptance of these disclosures is a condition to opening your account.

Yes. We are required by federal and state law to provide the online disclosures in a format that you can retain for your records.  These are always available on our website.

You can save your application and return to it later. When you do so, you will create a user id and password to come back and pick up where you left off.

Each page has a button that says Next or Continue; simply click this to go forward. In some cases, you may need to read and accept a Disclosure statement for your protection. If you click the Decline button, you will be told that you cannot continue unless the Accept button is clicked.

Click your browser’s Back button. The progress bar on the left side of the screen will show which page you are on.

For your protection, we have a 10 minute time limit for inactivity before our website ends your session. If you should need to step away or need more than 10 minutes, just save your application and come back to it when it's convenient.  When you save your application, you will create a user id and password to come back and pick up where you left off.

Yes you can. You will need to log in with the username and password you created when you saved your application.

Call our Customer Support Center at 860-284-6571 (new customers) or 860-284-6576 (existing customers) or start a new application from the beginning.

Unfortunately, NO. Once your account is opened, we will need to verify your ownership of the funding account within 10 days and you will need to print, sign and return the Signature Verification Form within 30 days.

Some are a result of Federal regulations but we are most concerned about your security. We need to make sure the information being provided is accurate and that it really is you on the other end of the transaction.

Your initial deposit can range from $50 to $1,000. The deposit will be in the form of an electronic funds transfer (EFT) from an existing account which must be in your name.

An application that allows you to bank when, where and how you want. You can view account information, pay bills, transfer funds, locate ATMs or branches, contact the bank and more via an App downloaded and stored on your mobile device.

No, it is a complimentary service for our customers. NOTE: The customer is responsible for any message and data rates that may apply.

The App requires an iPhone® or Android™ device. While it is not specifically designed for the iPad® and Android™ tablet devices, it will still work on them.

Visit the Apple App Store℠ or Google Play™ and search for “Farmington Bank.” Select the application and download or install as appropriate. Once your download is complete, you can open the App, establish your new User ID and password, and begin use. Your phone may request a password to download the App. This password is specific to your phone and set by you; this portion of the download is not associated with Farmington Bank.

You need an active Farmington Bank checking, savings, money market account or residential loan, and you will need the Farmington Bank Mobile App downloaded/installed on your mobile device 

After downloading the Farmington Bank Mobile App, open the application. Select the New User link on the main screen and follow the prompts. It takes less than five (5) minutes to enroll. Please have your account number, mother's maiden name and telephone banking PIN readily available.

The 4-digit PIN was set up for you when you opened your Farmington Bank account and provides you with telephone access to your accounts. Generally, it is the last four digits of your Social Security Number. If you do not know your Telephone Banking PIN, call us toll-free at 877-376-2265 and we’ll be happy to reset it for you.

There is a chance that the information provided during your account opening is no longer current or correct. Contact our Call Center at 877-376-2265 so that we can quickly verify and/or update your account.

No, we require a stronger password for mobile banking for your safety and security. You may use the same User ID; however you must create a new password.

If you’re going to use the Mobile Banking App to pay bills, you’ll need to be enrolled in Online Banking and will need to set up your payees using the Online Banking service. Otherwise, you do not need to be enrolled in Online Banking.

The Farmington Bank Mobile App uses the latest security technology and will be continually reviewed and updated to help keep your information safe and secure. No identifiable personal information, such as your account number, will be sent to or stored on your device.

Even though account information is not stored on your device, there are steps that you should take to suspend Mobile Banking App access. To do so, contact our Call Center during our normal business hours at 877-376-2265. 

No, your account information is not stored on your device.

To help keep your information safe, a 128-bit SSL encryption protects your information as it travels from your mobile device to Farmington Bank. The 128-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure Web applications.

To reset your Mobile Banking password, select Forgot Password which can be found via the Help link and follow the prompts.

No, our new security technology no longer requires a one-time password each time you log in.

You will be able to access your Farmington Bank checking, savings or money market accounts as well as residential loans.

Yes, you will be able to pay any bills you have set up through Online Banking. However, you must create payees within Online Banking before you can use bill pay within the Mobile App.

No. You must create payees within Online Banking

Yes, you can transfer funds between accounts for which you are an account owner.

Select the Personalize link and within that area of the App you may change the accounts that you’d like displayed.

Select the Personalize link and within that area of the App you may change your account nicknames.

Using the Personalize link, you may choose to access the last 5, 10 or 15 transactions.

Although your information is not stored on your mobile device, we recommend you delete the Mobile Banking App and clear any browser history from the device before recycling or disposing it.

If you change your mobile phone number, you must re-enroll your new phone number. Simply follow the new user registration process. You will not need to create another User ID and password.

You will need to re-enroll your phone even if you keep the same phone number. Simply follow the new user registration process. You will not need to create another User ID and password.

Simply delete the Farmington Bank Mobile App from your old device, download to your new mobile device and follow the registration process. You will not need to create another User ID and password.

Contact the Call Center at 877-376-2265 or visit any Farmington Bank branch office.

Special rules apply for Money Market and Savings Account withdrawals. You can make no more than six (6) pre-authorized transfers, telephone transfers, or Internet banking transfers from the account per month. You can make as many over-the-counter withdrawals as you wish. We will monitor compliance with these limitations based on the date on which the transfer was made. Pre-authorized transfers made to pay loans you have with us are not counted as part of the six transfers we permit you to make.

When you make a transfer using Farmington Bank Online Banking, that transfer is credited to your account and available to you immediately. You can verify all transfers made under the Current Business Day Activity. NOTE: Balances reflected on the ATM network are delayed by one business day.

Yes. Recurring transfers, those that are made on a regular basis such as weekly, bi-weekly, or monthly, are set up by selecting the account you will be transferring out of from the List of Accounts. Select New Scheduled Transfer from the Transfer Menu. Complete all necessary information on the screen including the date of the transfer, frequency of the transfer, the amount, and the number of times you would like this transfer to be made. Additional information can be found in our online help screens.

If there are not sufficient funds in your account to make a transfer on the scheduled date, we will continue to try to make the transfer daily until funds become available unless you notify us to discontinue. To discontinue, you must delete the transfer by 6:00 p.m. on any business day.

It's the fastest, easiest way to pay your bills. Rather than writing paper checks and mailing them in, you can pay bills with just a few clicks of your mouse. Bill Pay enables you to set up recurring payments, such as your regular monthly expenses and have them paid automatically. It's available to all of our Online Banking customers. Sign up for Bill Pay within your Online Banking tool. 

Farmington Bank eStatements are the greener alternative to the mailed paper statements that most banks send out. They save trees and fuel, while giving you up-to-date account information at your fingertips.

View our Step-byStep Enrollment Instructions.