Why do you bank with us?

We asked and here's what you had to say.
  1. Your staff is always pleasant no matter when I come in.
  2. Excellent customer service.
  3. Your employees have wonderful personalities. I’m always greeted with a smile.
  4. You make me feel like family.
  5. I lost my debit card so I went to the branch and they got me a replacement card that day.
  6. Drew in Unionville went above and beyond to help me with a transaction when I wasn’t able to get to the branch.
  7. I always feel like your most important customer. I get the same exceptional service no matter who helps me.
  8. Your branch is right down the street from me.
  9. The service is fast and professional.
  10.  I always feel truly welcome.
  11. Anna in New Britain made my dream home a reality for my family.
  12. I walk in and the people in the branch know my name. This doesn't happen in too many places nowadays.
  13. You’re never too busy for me.
  14. Complimentary coin-counting machines. My grandkids love it!
  15. You let me borrow an umbrella when it’s raining. My hair thanks you.
  16. I can turn my debit card on and off with my phone.
  17. Your Call Center is in Connecticut.
  18. My dog loves the treats at the drive-thru.
  19. Keurig machine in every branch. Mmmm coffee.
  20. Love my free Student Checking account.
  21. I thought switching banks would be a nightmare but you made it easy.
  22. Kelvin in Plainville is my go-to man!
  23. You always go the extra step.
  24. I truly believe you have my best interest in mind.
  25. You helped me finance my dental practice.
  26. I can deposit checks from anywhere with my phone.
  27. Ines in the Call Center explains everything in a way that’s understandable.
  28. You’re a community bank that offers everything big banks do.
  29. It's just different here. It’s hard to explain.
  30. I love the Westwoods branch, especially Liz. She’s patient and always willing to help me out.
  31. My kids love the drive-thru. They get stickers everytime.
  32. Issues are quickly resolved.
  33. Love your Online Banking. It’s super easy to use.
  34. Free shred days!! Thanks for helping me clean out my desk each year.
  35. Happy employees.
  36. Tim Wakefield - Go Sox!
  37. Wioletta in Plainville made the whole account opening process easy.
  38. You support organizations in my community.
  39. You value my feedback.
  40. I like your pens. And they’re not chained to a desk.
  41. Love your small business team. Very personable and knowledgeable.
  42. Karen in Wethersfield was so helpful setting up my new account and my online banking.
  43. Love the Mobile App; especially the most recent update.
  44. Apple Pay! My debit card is loaded on my phone for easy checkouts.
  45. Buying coffee with my Refer a Friend rewards.
  46. I work here and I know the culture. I wouldn’t bank anywhere else.
  47. I was having a crazy week so your loan officer came to my office to sign the paperwork. Lifesaver!
  48. The employees in South Windsor helped me get my life back on track after my husband passed. They really cared.
  49. You don’t have all these crazy fees like other banks.
  50. Kelly in Wethersfield is friendly, remembers me, and always gives my dog treats.
  51. Convenient hours and locations.
  52. Aida in Glastonbury rode with me in an ambulance to the hospital after I became ill at their office. Talk about first-class service.
  53. No matter how busy they are, Robert, Anthony, Meghan, and Shruti in West Hartford always welcome me by name and with a smile.
  54. Many of the employees in your New Britain office speak Polish.
  55. You’ve been around since 1851 – I know you’re not going anywhere.
  56. Samantha and Mariyeta in your East Longmeadow, MA office are amazing. We recommend them to our friends and family.
  57. Stacey in Cash Management is amazing. We love working with her.
  58. Love the hot beverages and occasional snacks.
  59. You never make me feel rushed.
  60. You represent the “above and beyond standard” that most other banks have lost.
  61. I always feel happy and at home when I’m at Farmington Bank.
  62. Always feel like I’m more than just a customer!
  63. I love visiting Farmington Bank. It’s like an extension of my house.
  64. You make banking accessible and fair for everyone.
  65. You really deliver a personalized experience. Every time I come in, you ask about me, my kids, my husband… all by name! It’s incredible.
  66. The Manager of Farmington Bank helped me open a savings account so that I can purchase a new trumpet. (Christian, age 13)
  67. I trust this bank. I always feel, they’re honest and work in my best interest. The employees are extremely friendly, everyone knows me by name, especially Dena, the Avon Branch manager. She is always helpful and very personable. I’m a very satisfied customer who has been banking with you for 10 years.
  68. I don't pay any fees, I do everything online, and I never visit the branch. But when I need something and I call, a real person in Connecticut answers and they make me feel valued.
  69. All of the staff are very knowledgeable. They are polite, helpful, respectful and are interested in how they can help you.
  70. Small, personal, close by.
  71. Have never had any fees.
  72. I have been a less than stellar customer and yet they make me feel valued. They have helped me with difficult situations. They are friendly and professional in all situations.

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