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Being vigilant can help you avoid being a victim of fraud. Here are the most recent schemes identified by federal authorities.

Many financial institutions in the Connecticut area, including Farmington Bank, have noted an increase in fraudulent text messages to customers stating that their account has been deactivated.  The text message includes a hyperlink to a website that asks for the customer’s account number, debit card number and/or Social Security number to resolve the issue.

While Farmington Bank customers have not been targeted in this attack, we are using this opportunity to remind you that such messages are phishing attempts.
  • If you receive a message of this nature via text message, phone or email, do not respond in any way or click on any links. Immediately contact the Farmington Bank Customer Contact Center at toll-free 877.376.2265.
  • Farmington Bank will NEVER initiate communications asking you for personal information.

Phone calls are circulating from a phony mortgage company asking you to provide your Online or Mobile Banking log in information. If you receive a call from anyone asking for your User ID or Password, you should hang up immediately. Then, contact us at 877-376-2265. Remember, Farmington Bank will never initiate communications asking you for personal information. Be sure to use strong passwords which contain a minimum of eight characters with a combination of upper and lower-case letters, numbers and symbols.

View Farmington Bank Security Tips

Fraudulent phone text messages that may appear to be from your bank are circulating locally. The text includes a link to a fraudulent site that requests the customer's login credentials and then takes them to a page where they request their personal and banking information.

While Farmington Bank customers have not been targeted in this attack, we are taking this opportunity to remind our customers that such messages are fraudulent.

  • If you receive these messages, do not respond in any way or click on any links. Immediately contact the Farmington Bank Customer Contact Center at toll-free 877.376.2265.
  • Remember, Farmington Bank will NEVER initiate communications asking you for personal information via text, email or phone.

Fraudulent automated phone calls regarding debit cards are circulating. They claim that your debit card has been reported lost, stolen, deactivated and/or locked and will ask you to enter your debit card number or press 1 to reactivate your card.

  • Farmington Bank is aware of the situation.
  • If you receive these messages, do not respond to them in any way. Immediately hang up and contact the Farmington Bank Customer Contact Center at toll-free 877.376.2265.
  • Remember, Farmington Bank will NEVER initiate communications asking you for personal information.

The FBI’s Internet Complaint Center (IC3) continues to receive data indicating that ransomware is spreading around the globe. This malware-variant infects your computer by encrypting your data so it can no longer be accessed unless you pay the ransom amount that commonly ranges from $300 to $10,000 in digital currency (i.e., Bitcoins). Between April 2014 and June 2015, the IC3 received 992 related ransomware complaints, with victims reporting losses totaling over $18 million.

If you believe you have been a victim of this type of scam, you should reach out to your local FBI field office: 

  • New Haven, CT ─ 203.777.6311
  • Boston, MA ─ 617.742.5533

Additionally, you should file a complaint at www.IC3.gov noting any relevant information. 

Following the tips below help protect you from becoming a victim:

  • Create backup copies of important personal and business data so that ransomware scams will have a limited impact. You can simply have your system wiped clean and reload your files.
  • Use anti-malware software that contains the latest definitions and practice safe Internet browsing.
  • Avoid opening email attachments from unknown users and installing unsolicited software.

Visit our Protect Yourself and Protect Your Business pages for more information and tips to help avoid becoming a victim of fraud.

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