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Being vigilant can help you avoid being a victim of fraud. Here are the most recent schemes identified by federal authorities.

Customers at several financial institutions, including Farmington Bank, are receiving fraudulent text messages asking to call a phone number and provide personal and/or account information. Do not respond to these messages. As a reminder, Farmington Bank will never initiate communications requesting information. If you believe you’re a victim of a fraud scam or have concerns about messages you’re receiving, please contact our Customer Support Center at 877.376.2265.
The Internet Crime Complaint Center (IC3) has reported a significant increase in monetary losses due to criminals posing as security, customer or technical support representatives who can help you resolve computer-related issues.  In many cases, the criminals request that you provide your debit/credit card number or bank account information to purchase software that can help address your issue(s). Then they direct you to download the software which, unbeknownst to the victim, allows the criminal full remote access to your computer.

 The following best practices are recommended to help avoid becoming a victim:
  • Remember that legitimate support companies will NOT initiate unsolicited contact.
  • Be cautious of customer support numbers obtained via search engines; instead navigate directly to the company’s website to obtain the correct contact phone number.
  • Resist the pressure to act quickly. Criminals will use emotional triggers such as fear and urgency to lure victims into immediate action.
  • Do not give unknown or unverified persons remote access to your devices or accounts.
  • Ensure that all your computer antivirus, security patches, pop-up blockers and malware protection is up-to-date.
The Internal Revenue Service (IRS) has reported an increase in IRS-related phishing emails requesting W-2 information, sometimes combined with a request for an unauthorized wire transfer.
Please remember that the IRS does not initiate contact with taxpayers by email, text message, or social media channels to request personal or financial information.
To help prevent becoming a victim, the following recommendations and best practices should be followed:
  • Limit the number of employees within a business who have the authority to handle W-2 related requests or approve/process wire transfers.
  • Use out of band authentication to verify requests for W-2 information or wire transfer requests.
  • Verify a change in payment instructions to a vendor or supplier by calling to verbally confirm the request.
  • Delay the request or transaction until additional verifications can be performed.

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