Let's work together to enhance your security online and offline.

We are continuously implementing industry best practices to secure your accounts. There are also steps that you can take to safeguard your personal and financial information.

Actions you can take

Under federal law, you are entitled to one free copy of your credit report every 12 months from each of the three nationwide credit reporting agencies. Visit AnnualCreditReport.com or call 877.322.8228 to obtain a free copy today.

Check your bank and credit card statements each month to ensure all transactions are valid and report suspicious activity immediately. Use our Online Banking, Mobile App and eStatements to quickly and easily review your activity daily. You generally have up to 30 days from your last statement date to report suspicious activity and avoid liability for future losses.

All software contains security vulnerabilities that make it possible for someone to compromise your computer. Be sure to update all software as necessary, especially Adobe products, Java versions and web browsers.

Malware is a general term used to describe viruses, worms, Trojan horses, spyware, adware, and rootkits. Their purpose is generally hostile and intrusive. Use antivirus and anti-spyware software that contains the latest malware definitions for safe browsing. Avoid opening email attachments from unknown users and installing unsolicited software.

Firewalls are hardware- or software-based and can permit or prevent certain online activities. The majority of today’s operating systems come with software-based firewalls. Additionally, many home users have a hardware-based firewall that comes bundled with their high-speed Internet routers. You should use a firewall at all times, especially when performing banking activities.

IDs and passwords are usually the first line of defense for protecting your computer and online accounts. They generally consist of letters, numbers and symbols. Use the following guidelines for selecting and storing IDs and passwords:

  • Use a minimum of eight characters containing a combination of uppercase and lowercase letters, numbers and symbols (#$%&)
  • Stay away from obvious information such as birthdays, pet names and nicknames
  • Use a different password for each of your online accounts
  • Avoid using the “remember my password” option even if your computer suggests it
  • Change your passwords often and never reuse them
  • Do not share your passwords; write them down or post them near your computer

Smartphones face similar risks that affect computers, and you should use the same precautions when opening email or browsing. Here's how to minimize the threats:

  • Download apps from reputable sources only
  • Password-protect your smartphone
  • Don't access your sensitive financial data when connected to a public wireless network, and be aware that many smartphones connect automatically
  • Keep your smartphone and any installed applications up to date
  • Enable your smartphone’s built-in firewall
  • Install anti-malware software
  • Erase all personal information before disposing of your smartphone

Most devices purchased today have wireless capabilities, and many public locations have wireless hotspots available for public use. By default, wireless networks are not secure and individuals with malicious intent can eavesdrop on what you are doing. Here's how to minimize risk:

  • Use the strongest level of encryption on your home wireless network
  • Change the default administrator passwords on your home wireless network
  • Disable your home wireless network’s ability to broadcast its Service Set Identifier (SSID)

Physical documents aren't as much of a threat as they once were. However, the key to minimizing risk is storing needed documents carefully and destroying the ones you don't need. Certain documents need to be retained for tax and other purposes; otherwise, you should shred documents that you no longer need, including financial solicitations that you receive in the mail.

Set your privacy settings at the highest level and do not share facts like your exact birth date or information that could be used to answer your security questions such as your mother's maiden name.

How Farmington Bank protects you

We verify your identity before any information is provided or confirmed. We have the same type of authentication practice for requested changes to your account, (e.g., change of address and adding a joint owner).

Information security means detecting and preventing unauthorized use of your information. Our preventative measures help identify and stop unauthorized users from exploiting our customer’s personal and financial data.

To help ensure that your account is being accessed by an authorized user, you will be asked to provide a Secure Access Code. Once this code is provided, your computer will be registered as an authorized location for subsequent logins. Additionally, business customers are required to use a multi-factor authentication to access online banking and/or to initiate monetary transactions, (e.g., wires and ACH).

We require encryption of all online activity, which means customers need a web browser that supports 128-bit SSL encryption, at a minimum.

After a 15-minute period of inactivity, your online account session will be terminated and you will be automatically logged off.

Never email your Social Security Number, credit card or financial account numbers, passwords, or any other nonpublic personal information. Email is unsecure and can be intercepted. If you need to send a secure email to us, please call our Customer Contact Center and speak to a representative at toll-free 877.376.2265.

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